Age Co Home Insurance is administered by Ageas Retail Limited and provided by a limited panel of insurers^^. Age Co Home Emergency Cover is provided by AXA Assistance (UK) Ltd.
Age UK Enterprises are always committed to providing good customer service. If you buy a product from Age UK Enterprises, you may be contacted by our partners Feefo on our behalf to find out about your buying experience.
If you need to make a complaint , please refer to the policy documents.
Age Co are unable to offer insurance to residents of the Channel Islands.
* 10% of all customers who bought a Home Buildings & Contents policy between May and October 2019 paid £163.45 or less (includes insurance premium tax at the applicable rate).
** If you call the 0800 number, you will be dealing with Ageas Retail Limited.
^^ Details are available on request.
^ The UK based service team have been awarded the Feefo Gold Trusted Service Award 2019.
‡ No Claims Discount can be affected by cancelling cover mid-term. The cancellation fee refund of up to £55 will be made up to 60 days after the request is received together with a confirmation letter from your existing insurer. This letter should state that your policy has been cancelled, and the cancellation charge amount. The original documents should not be sent, only a copy. Your copy will not be returned. The refund will be paid to you by cheque. This offer only applies to new home insurance policies bought over the phone, online, or via an Age UK office (for either buildings, contents or both) before 31 December 2020. Refund forms must be received within 60 days of the Age Co Home Insurance policy start date. This offer may be withdrawn or amended at any time. In the event of the offer being withdrawn only policies purchased before the withdrawal date will be honoured. The refund will not be paid if the Age Co Home Insurance policy has been cancelled within 14 days of the policy start date. Only one administrative/cancellation fee claim can be made per policy. Payment can only be made to the policyholder identified on the policy documents.Your full premium may be taken if your policy is cancelled mid term. Pro rata refunds differ from company to company. Cancellation notice periods differ from insurer to insurer and can take up to seven days. Please check with your existing insurer before cancelling and setting up an Age Co policy. Terms and conditions apply. The decision of Age UK Enterprises Limited in regards to this promotion is final.
† On standard construction properties
Call lines open Mon-Fri: 8am to 8pm, Sat: 9am to 1pm. Calls may be recorded.
Age UK Enterprises Limited trades under the trading name Age Co Insurance Services. Age UK Enterprises Limited is a trading subsidiary company of Age UK (registered charity, no. 1128267) and donates its net profits to Age UK. Products offered by Age Co Insurance Services are arranged by Age UK Enterprises Limited and arranged and administered by Ageas Retail Limited, both of which are authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. FS Register number: 312468. Age UK Enterprises Limited Registered office: Tavis House, 1-6 Tavistock Square, London, WC1H 9NA. Registered in England and Wales 3156159. FS Register number: 311438.