Age Co Home Insurance provided by Ageas

Simply call the Age Co Home Insurance claims helpline 0345 602 5273. Lines are open 24 hours a day, 365 days a year. You will need to have your policy details ready when you call.

All claims for contents cover are settled on a ‘new for old’ basis. So, damaged items will be repaired and anything stolen or damaged beyond repair will be replaced as new. With buildings cover, claim settlements are based on the full repair or rebuilding cost. Please note, the sum insured must be high enough to cover the full replacement or rebuilding cost at today’s prices.

You can add extras options to your cover over the telephone on 0345 128 7916. The Age Co team at Ageas will be happy to discuss the options with you so that you can decide what additional cover you need.

You can cancel at any time by telephoning the Age Co team at the Ageas Contact centre on 0345 128 7916. You will only be charged for the time you have been on cover unless a claim has been made. If a claim has been made, you will need to pay the full annual premium. See page 10 of the policy document for more details.

Age Co Home Insurance, provided by Ageas does not charge admin or cancellation fees. If you make a change to your policy during the period of insurance and the difference in the premium is less than £10, you will not be charged an additional premium or have a refund.

'Admin fees' can include adjustment fees, cancellation fees and duplicate document fees. Age Co Home Insurance has no fees for policy amendments, cancellations or duplicate documents.

We will send you a letter in the post in good time before your renewal date with the full details of your renewal. If you are paying by direct debit instalments and have opted-in to auto-renewal, your policy will automatically renew. Should you not wish to renew, you can cancel by phoning one of our Age Co team at the Ageas contact centre on 0345 128 7916.

Consent to auto-renewal means you are giving us permission to renew your policy without you having to do anything other than check that the information we hold for you remains correct.

When you give your consent to auto-renew your policy, the insurance provider will issue your renewal documents and inform you that the policy will auto-renew without any intervention from you.

The consent will remain in force unless you change it or the policy is cancelled. If you choose not to auto-renew, you will need to contact the Age Co team at the Ageas Contact Centre on 0345 128 7916 at renewal to ensure you remain insured. You can change your auto-renewal preference at any time.

Auto-renewal can offer you peace of mind that your insurance will remain in place when it comes to your renewal.

When you give your consent to auto-renew your policy, the insurance provider will issue your renewal documents, which will include details of your cover and any associated costs, and inform you that the policy will auto-renew without any need for you to make contact and confirm.

The consent will remain in force unless you change it, which you can do at any time, or if the policy is cancelled. If you chose not to auto-renew your policy, when it comes to renewal you will need to contact the Age Co team at the Ageas Contact Centre to complete your renewal. If you don’t make contact then your policy will end, and you will not be covered.

You can change your auto-renewal consent at any time before your renewal is due by calling the Age Co team at the Ageas Contact Centre on 0345 128 7916. There is no charge for changing your mind.

If you have previously opted not to auto-renew, you will need to contact us at the time of renewal to ensure you remain insured.