Contact Us
Age Co products and services are provided by expert partners.
If you have a product query, service question, have a complaint or need any other support please contact the relevant provider using the details below.
Partner Contact Details for Product and Service Queries
Insurance
Home Insurance
Sales
If you would like to find out about Home Insurance provided by LV= please call 0800 028 7601 or visit our Home Insurance page
Calls will be recorded. For Text Phone first dial 18001
Existing Customers
From 9 February 2023 new Home Insurance policies are provided by LV=.
If you purchased your policy before 31 January 2023 or if you have renewed your policy recently, your insurance is provided by our trusted partner Ageas Retail Limited.
Home Insurance Policy provided by LV=
- For account servicing and general queries please call 0330 678 5196 - lines open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-5pm (Closed Sunday).
- To make a new claim call 0330 678 5000 - lines open Monday to Friday 8am – 8pm and Saturday 8am – 4pm. (Closed Sunday and Bank Holidays).
Calls will be recorded. For Text Phone first dial 18001
- If you have a complaint please email homeclaimscomplaints@LV.co.uk. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
You can find more information in the Existing Customers section of this website.
Age Co Home Insurance Policy provided by Ageas
- For account servicing and general queries please call 0345 128 7916
- To make a new claim call 0345 602 5273
- For existing claims contact your dedicated claims handler
- If you have a complaint please email householdclaimscomplaints@ageas.co.uk You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
You can find more information in the Existing Customers section of this website.
Car Insurance
Sales
If you would like to find out about Car Insurance, provided by LV= please call 0800 323 4437 or visit our Car Insurance page
Calls will be recorded. For Text Phone first dial 18001.
Existing Customers
From 28 February 2023, new Car Insurance policies are provided by LV=
If you purchased your policy before 22 February 2023 or if you have renewed your policy recently, your insurance is provided by Ageas Retail Limited.
Car Insurance provided by LV=
- For account servicing and general queries please call 0330 678 5226
- To make a new claim call 0330 678 5000
- For existing claims contact your dedicated claims handler
-
If you have a complaint please email carclaimscomplaints@lv.co.uk. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
You can find more information in the Existing Customers section of this website.
Car Insurance provided by Ageas
- For account servicing and general queries please call 0345 128 7915
- To make a new claim call 0330 678 5550
- For existing claims contact your dedicated claims handler
- If you have a complaint please email motorclaims@ageas.co.uk You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
You can find more information in the Existing Customers section of this website.
Motor Breakdown Insurance
Sales
If you’d like to find out about Motor Breakdown Insurance provided by LV= Britannia Rescue, please call 0800 731 3933
Existing Customers
From 1 August, new Motor Breakdown Insurance policies are provided by LV= Britannia Rescue.
If you purchased a policy before 1 August 2023, your insurance policy is provided by Call Assist Ltd.
Motor Breakdown Insurance, provided by LV= Britannia Rescue.
- If you have broken down and need help, call 0330 678 7151
Lines are open 24 hours a day, 7 days a week. Calls will be recorded.
If you’re abroad, call +44 1484 435 806 -
For account servicing and general queries please call 0330 678 7150
- To make a complaint about LV= Britannia Rescue motor recovery call 0330 678 7150. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
Motor Breakdown Insurance provided by Call Assist Ltd.
- For account servicing and general queries please call 0345 125 2324
- To make a new claim call 0800 952 3187
- To make a complaint about Call Assist Ltd's motor recovery call 01206 771788. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
Travel Insurance
Sales
If you would like to learn more about Age Co Travel Insurance, provided by AllClear, please call 0800 032 8249 or visit our Travel Insurance page.
Lines open: Mon-Fri: 8.30am – 8pm; Sat: 9am – 5:30pm; Sun: 10am – 5pm. Excluding bank holidays. Calls will be recorded.
Existing customers
- For account servicing and general queries, please call: 01708 339 059
Lines open: Mon-Fri: 8.30am – 8pm; Sat: 9am – 5:30pm; Sun: 10am – 5pm (excluding bank holidays) - For Emergency Medical Assistance, please call either: +44 (0)203 467 4122 (Outside UK) or 0203 467 4122 (Inside UK)
Lines are open 24/7. Quote reference ‘AllClear’ - To submit a new claim online, please go to www.submit-claim.com/allclear
- To discuss a new or existing claim, please call: 01420 259 055 quoting ‘AllClear Travel Insurance’
Lines open: Mon-Fri: 9am to 5:30pm (excluding bank holidays) - If you have a complaint, please email complaints@allclearinsurance.com. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
- You can find more information in the Existing Customers section of this website.
Finance and Planning Services
Legal Services provided by Irwin Mitchell LLP
If you’d like to discuss Age Co Legal Services, covering advice, will writing, probate, power of attorney and more, please call 0800 055 6314
To make a complaint, call 0800 055 6314 or visit the Irwin Mitchell website for more information.
Funeral Plans provided by Dignity
Age Co is not currently selling new Prepaid Funeral Plans. Please see our Frequently Asked Questions for more details
Existing Customers
- If you have questions about your plan, please contact the Age Co team at Dignity on 0800 022 3243 or email agecofuneralplan@dignityuk.co.uk
- If you need to notify us of a bereavement, please call 0800 028 3135
- To make a complaint, call 0800 731 0655 or visit the Dignity website for more information.
Independent Living Solutions
Personal Alarms provided by Taking Care
Sales
If you’d like to find out about the Age Co Personal Alarms Service, please call one of the Taking Care team on 0800 085 8032 or click here to visit personalalarms.ageco.co.uk
Existing Customers
- If you want to talk about an existing Age Co personal alarm, please call 0800 012 1321.
- To make a complaint, call 0800 012 1321 or visit taking.care/how-to-complain
Stairlifts provided by Handicare
Sales
If you’d like to find out about Age Co Stairlifts, please call one of the Handicare team on 0800 566 8435 or click here to visit ageukmobility.co.uk
Existing Customers
- If you want to talk about an existing Age Co stairlift, please call 0370 011 8282
- To make a complaint, call 0370 011 8282 or email ukcustomercare@handicare.com
Bathing Solutions provided by Handicare
Sales
If you’d like to find out about Age Co Bathing Solutions, please call one of the Handicare team on 0800 117 0189 or click here to visit ageukmobility.co.uk.
Existing Customers
- If you want to talk about an existing Age Co Bathing adaptation, call 0800 251 1319
- To make a complaint, call 0800 251 1319 or email bathing-priority@handicare.com
Homelifts provided by Handicare
Sales
If you’d like to find out about Age Co Homelifts, please call one of the Handicare team on 0800 117 0189 or click here to visit ageukmobility.co.uk
Existing Customers
- If you want to talk about an existing Age Co Homelift, please call 0800 144 5257
- To make a complaint, call 0800 144 5257 or email Homelift-priority@handicare.com
Incontinence Products provided by Vivactive
Sales
If you’d like to find out about Age Co Incontinence Products, please call the Vivactive team on 0800 046 1501 or click here to visit ageukincontinence.co.uk.
Existing customers
If you want to talk about an existing product order or account, including if you need to make a complaint please call 0800 046 1501, email customerservices@incontinenceadvisors.co.uk or you can complete a form online
You can also use these contact details to manage and make changes to your subscription.
Other
Age Co works with trusted partners to deliver products and services, which is why the best way to enquire or share feedback is directly to those teams with the right expertise. They will be able to answer any product queries, manage account changes, and deal with service issues or complaints. Contact details for each product partner are in the sections above.
If you have a non-product query or have a general complaint and need to speak with someone at Age Co you can contact the customer relations team:
- Call us on 0800 055 6205 - lines are open Monday to Friday from 10am to 4pm (excluding bank holidays)
- Email customer.relations@ageco.co.uk
- Or write to us at Age Co Customer Relations, Linhay House, Linhay Business Park, Ashburton TQ13 7UP
Age Co and all our partners aim to assist customers as quickly as possible but during busy periods call waiting times may be longer than usual.
Car, Home and Motor Breakdown Insurance are provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Britannia Rescue is a trading style of LV=.
Car, Home and Motor Breakdown Insurance are arranged and administered by Ageas Retail Limited. Ageas Retail Limited (Financial Services Register no. 312468) is authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA (registered in England and Wales, no. 01324965).
Age Co Travel Insurance is provided by IES Limited, trading as AllClear, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. IES Limited will contribute to Age Co a percentage of the premium (excluding IPT) from every Age Co Travel Insurance policy sold. Age Co is 100% owned by Age UK and gives its profits to the charity. Age Co Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and Regulated by the Financial Conduct Authority firm reference number 311244. AllClear is a registered trademark.
Age Co Legal Services are provided by Irwin Mitchell LLP. Irwin Mitchell LLP is regulated by both the Solicitors Regulation Authority for England and Wales and the Law Society of Scotland. Irwin Mitchell LLP registered office: Riverside East, 2 Millsands, Sheffield, South Yorkshire, S3 8DT (registered in England and Wales, no. OC343897).
Age Co Funeral Plans are provided by Dignity Funerals Limited. Dignity Funerals Limited is a company registered in England No. 00041598. VAT registered No. 486 6081 14. Dignity Funerals Limited registered office: 4 King Edwards Court, King Edwards Square, Sutton Coldfield B73 6AP. Dignity Funerals Limited is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 967130.
Age Co Personal Alarms are provided by PPP Taking Care Limited. PPP Taking Care Limited is a subsidiary of AXA Health Limited. PPP Taking Care Limited registered office: 20 Gracechurch Street, London, EC3V 0BG (registered in England and Wales, no. 01488490. VAT no. 243674160).
Age Co Stairlifts, Bathing Solutions and Homelifts are provided by Handicare Accessibility Limited. Handicare Accessibility Limited registered office: 82 First Avenue, Pensnett Estate, Kingswinford, West Midlands, DY6 7FJ (registered in England and Wales, no. 04109393. VAT no. 849757559).
Age Co Incontinence Products are provided by Vivactive Limited. Vivactive Limited registered office: Vivactive House, 3 Hollinswood Court, Stafford Park 1, Telford, TF3 3DE (registered in England and Wales, no. 05917821. VAT no. 204490631).