How to stay calm in an emergency

Emergency situations can be extremely stressful. While some people stay calm under pressure, even the most level-headed can freeze or panic, unsure what to do. Others may act impulsively, rushing around without actually helping.

The good news is that you can train yourself to react in a certain way to emergencies. While training for specific situations, such as first aid emergencies and the outbreak of fire, can be helpful, you can also learn how to stay calm no matter what kind of crisis you face.

Why is it important to stay calm in an emergency?

Being able to keep a cool head and think clearly in an emergency can save lives. Not only your own, but the lives of other people in danger too. The key is to avoid panicking and try to focus on a task, such as putting out a small blaze or calling the emergency services. Taking action quickly could prevent a small-scale crisis from turning into a catastrophe.

Learning to manage crisis situations

There are training courses you can go on to prepare for a range of emergency situations, from first aid to crisis and incident management training. Arming yourself with this life-saving knowledge is one of the best ways to prepare for an unexpected emergency. If the worst should happen, your knowledge and training can kick in. The more you educate yourself, the less likely you are to panic at a crucial moment.

Knowledge of first aid or emergency fire safety can also give you a goal to focus on. This is very important in a crisis, where there’s usually a lot going on and it’s easy to feel overwhelmed. You can even practice focusing on one task or goal in a noisy or chaotic environment, tuning everything else out.

Lastly, you need to learn how to manage your emotions. In a crisis, you need to breathe slowly and calmly to prevent your natural ‘fight or flight’ instinct from taking over. There are lots of ways to practice calming yourself and self-soothing, and it’ll all be worth it if you can master your emotions in an emergency.

How to contact emergency services

The first and most urgent step in most dangerous situations is to contact the emergency services. Here’s what number you should call, and when - as outlined by the police:

• If someone’s life is at risk or they are in immediate danger - always call 999
• If a crime is actively taking place - call 999
• You can also dial 112 from anywhere in Europe, including the UK, to call the local emergency services
• If you wish to report a crime that isn’t happening right now, or you want to give information about a crime - call 101 (the non-emergency number).
• If you witness a traffic accident and you suspect someone has been injured - call 999

In nearly all emergency situations, 999 is the number to call. Don’t hesitate or worry about using the wrong number - it’s always better to make the call, just in case.

Can I make an emergency call without service?

There are some circumstances when it may not be possible to call 999. The first is when you don’t have a signal on any network. Mobile phones may display a message saying ‘emergency calls only’ and partly due to this, it is a common belief that you can call 999 when you have no service at all. However, mobile phones will only be able to reach the emergency services if there is a signal from a network available. If yours isn’t, your phone can piggyback on another network’s service for emergency calls. But if you’re underground or the signal is blocked by an obstacle such as a mountain, you may not be able to call at all.

It can also be useful to know that you can make a 999 call on a pay as you go phone even when you have no credit.

Alternative ways to call for help

If your phone runs out of battery, you won’t be able to make any calls to the emergency services. In these situations, a personal alarm could be a real life-saver. This is an alarm pendant or button that you keep on your person. Press just one button and you can contact a 24-hour Emergency Resolution team to call for help, even if you cannot speak or move.

These personal alarms are ideal for use at home and out-and-about, particularly for older people who are more likely to fall or who live alone and want peace of mind knowing help is always within reach. In-home personal alarms and fall alarms will work in around the home so the user can head out into the garden or any part of their home and still be within range.

Out-and-about GPS personal alarms will work from anywhere in the UK, as long as there is a mobile network the device can connect to.

If the person suffers a fall or other accident and can’t get to the phone to call 999, or their phone has no battery or service, they can use their personal alarm. This offers great peace of mind to both the person and their family - as emergency help is only the push of a button away.

If you don’t have a personal alarm or a working phone, there are still a few things you can do:

• Use a roadside emergency phone. These are found at regular intervals on motorways and some A roads. These connect directly to Highways England or the police.
• Pull emergency cords or use help points. Some public places, including trains, lifts and public buildings, sometimes have a way to alert staff immediately.
• Go to the nearest public place. Shops, cafes, libraries or petrol stations may be able to help or let you use a phone.
• Flag down a passerby. Many people are willing to assist in an emergency.
• Signal for help visually. If you can’t speak or move well, waving a piece of clothing or using a torch (if dark) can attract attention.

Why staying prepared brings peace of mind

Emergencies can happen at any time, but knowing what to do, and having a plan in place, can make all the difference. Being prepared gives you confidence and helps reduce fear. Whether it’s an accident at home a medical issue while out walking, or simply feeling unwell, having support at your fingertips allows you to focus on what matters most: staying safe and in control.

If you live alone or manage a health condition, a personal alarm can support independent living and give that extra layer of protection. Personal alarms ensure that help is always available, even if you can’t reach a phone, helping you live with confidence and independence every day.

Summary

• Staying calm in an emergency helps you think clearly and act quickly, potentially saving lives.
• Learning first aid and how to manage crisis situations builds confidence and reduces panic in high-stress situations.
• Always call 999 in life-threatening emergencies, or 101 for non-urgent police matters.
• You can only make emergency calls if there’s a mobile signal, but calls to 999 are free even without credit.
• A personal alarm provides a fast, reliable way to call for help, ideal if you live alone or can’t reach a phone during an emergency.