You might have put a lot of money into your home over the years. You may also have collected many treasured and valuable possessions. This means it’s vital to have home insurance in place that you can rely on.
Fortunately, it’s easy to get high-quality home insurance when you are aged 60 or over. Age Co offers both buildings insurance, contents or both for the over 60s, which can be purchased separately or as a package.
At Age Co, home insurance for over 60s is exactly the same as our other home insurance policies. Simply select the type and level of cover you need for your property. Once you have your policy in place, you can relax in the knowledge that your home and possessions are protected.
You can choose whether to purchase buildings insurance, contents insurance or both as a combined package.
Buildings insurance offers financial protection in the event of damage to the structure of your home. Age Co over 60s buildings insurance automatically covers your property up to £500,000 rebuilding costs. It includes fixtures and fittings, garages, paths, drives and patios. It also covers damage to your garden walls and any outbuildings.
Contents insurance protects the belongings inside your home, covering you for loss or damage to household goods, valuables and replacement external locks. It also covers alternative accommodation costs if your home can’t be lived in because of an insured event.
Buildings and contents insurance policies are designed to protect you against a range of risks, including storm damage, fires and floods. They also cover you against water or oil leaks, malicious damage, impact by vehicles, falling trees, subsidence and more.
There are a range of optional extras that you can add to your home insurance policy for an additional cost. These include accidental damage cover, personal legal protection and home emergency cover.
A number of things can affect the price you pay for your over 60s home insurance. For example, the size and age of your property will impact the cost of your premiums. Where you live will have a bearing too. If you live in an area with a high crime rate, this will push your insurance costs up. Similarly, if your home is in an area at a high risk of flooding, you can expect to pay more. Previous home insurance claims are likely to increase your premiums too. If you work from home or use your property for a business, this could also raise the cost of cover.
If you’re thinking of relocating or downsizing for retirement, you might want to consider insurance costs when choosing a property. This could affect the type of home you go for, as well as the area you move to.
There are many reasons to choose Ago Co for your over 60s home insurance. For example, you’ll benefit from an award-winning service^ and a 24-hour legal helpline. Also, you won’t encounter any hidden admin fees, and you’ll get to deal with a UK-based call centre. Ago Co Home Insurance is 5 Star Defaqto rated, so you know you’re getting a high-quality product.
As an added benefit, if you move to Age Co Home Insurance and cancel your existing cover, you’ll be refunded cancellation fees up to £55‡.
|Product Features||Age Co|
|Buildings Insurance||Up to £500,000||Up to £1,000,000||Up to £1,000,000||Unlimited|
|Min £40,000||Min £75,000||Min £75,000|
Information sourced on 17 July 2020 for new online policies from Defaqto Matrix.
See what is and isn't covered by Age Co's combined buildings and contents Home Insurance.
In addition to this summary of cover, please refer to the Home Insurance Policy Document for terms, conditions, limitations and exclusions and to the Buildings & Contents Cover Product Information Document for details specific to your quotation.
Standard policy limits
|Loss or damage to the building, as covered by your policy
||The maximum claim limit shown on your building insurance policy schedule|
|Trace and access source of leak for escape of water and escape of oil causes||Up to the maximum claim limit shown on your policy schedule|
|Property owners' liability||£2 million|
|Cover for rent or alternative accommodation costs if your home can't be lived in due to an insured event
||20% of the building's maximum claim limit shown on your policy schedule|
|Contents insurance||Standard policy limits|
|Loss or damage to your home contents, as covered by your policy||The maximum claim limit shown on your contents insurance policy schedule|
|Maximum claim limit for any valuable||£2,000. Cover for higher valued items may be available upon request|
|Valuables in the home||The maximum claim limit shown on your policy schedule|
|Public and personal liability||£2 million|
|Unpaid damages||£2 million|
|Tenant's liability||20% of the maximum claim limit for contents shown on your policy schedule|
|Loss or damage to contents during removal||Up to the maximum claim limit for contents shown on your policy schedule|
|10% increase in the maximum claim limit for religious festivals, birthdays, family wedding and civil partnership ceremonies||Maximum claim limit for contents increased by 10%|
|Accidental breakage to audio/visual equipment, DVD equipment, fixed glass in furniture, mirrors and desk-top computers||Up to the maximum claim limit for contents shown on your policy schedule|
|Fraudulent use of credit cards||£1,000|
|Items covered while living in a nursing home, residential care home or staying with family or friends||Up to 20% of the maximum claim limit for contents shown on your policy schedule|
|Medical equipment on loan||£5,000|
|Accidental damage to wheelchairs and stairlifts in the home||Up to the maximum claim limit for contents shown on your policy schedule|
|Rent and alternative accommodation||20% of the contents' maximum claim limit shown on your policy schedule|
Loss or damage caused by weight of snow. Loss or damage to gates and fences caused by storm or flood.
Loss or damage caused by weight of snow. Theft or attempted theft when your home or any part of it is lent, let or sublet to or occupied by someone who is not a member of your family, unless damaged was caused because force was used to get in or out of the building.
General policy exclusions applicable to all sections and optional extras
Property covered by another policy of insurance. Any criminal or deliberate act by you or your family. Loss or damage caused by wear and tear or lack of maintenance.
Choose from a wide range of optional extras to tailor the cover to suit you.
|Standard policy limits||
|Accidental damage to buildings and contents||Up to the buildings' or contents' maximum claim limit shown on your policy schedule||
|Unspecified personal belongings||Limited to £1,000 - £5,000||
|Specified personal belongings||Limited to £10,000||
|Pedal cycles||Limited to £300 unspecified and £1,000 specified||
|Static caravan||Up to £35,000 for the structure and up to £2,500 for the caravan equipment||
|Touring caravan||Up to £25,000 for the structure and up to £2,500 for the caravan equipment||
To qualify to add Home Emergency cover, the property has to be owned by the policyholder and also their main residence.
Limited to £1,500 during the period of insurance, with a claim limit of £500 per incident. Provides emergency repair by a qualified professional or permanent repair provided this does not exceed the cost of the emergency repair. Claim limits include the cost of call out, labour, materials and VAT.
|Personal legal protection||Provides up to £100,000 of cover to take legal action for things such as employment, contract or property disputes and personal injuries or clinical negligence.||
Age Co Home Insurance is administered by Ageas Retail Limited and provided by a limited panel of insurers (details availble on request).
If you're an existing customer, please call on 0345 603 0512 for copies of your existing documents.
Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.
Cancellation Charge Refund Form
(viewable in pdf, file size 414 KB)
Age Co Home Insurance is administered by Ageas Retail Limited and provided by a limited panel of insurers^^
If you are unsure who underwrites your policy, you can find this information on your policy schedule, or you can call the Age Co Home Insurance policy administration helpline on 0345 128 7916. Lines open Mon-Fri: 8am to 8pm, Sat: 9am to 1pm.
If you are aware of an incident that might lead to a claim or you need to make a claim, you must do the following as soon as possible:
Any claims against you can be negotiated, defended or settled in your name and on your behalf. Legal action can also be taken in your name but for the benefit of the insurer to get back any payment made under the policy.
Words written in bold/italicised have special meanings.
These meanings are explained in the policy definitions section of the policy booklet on pages 7-9.
Age Co Home Insurance is administered by Ageas Retail Limited and provided by a limited panel of insurers^^
Simply call the claims helpline (telephone number shown on your policy schedule), which is open 24 hours a day, 365 days a year. An operator will immediately confirm whether your policy covers you for the incident. Please have your policy details available.
If you want to make a claim on your Home Emergency cover, please call 0800 952 3189.
If you want to make a claim on your Personal Legal Protection policy, please call 0333 005 0353 and quote “Age Co Personal Legal Protection”.
Age Co Home Insurance is designed with the over 50s in mind, however there is no age restriction and anyone can apply providing your home is:
In order to provide buildings cover, the property must be owned by you.
Cover cannot be provided if you or anyone living with you has:
Please note that other factors may also affect eligibility, not just those listed above.
No. If you live in rented accommodation, your landlord should have buildings insurance and you only need contents insurance. However, if you own your home, the Citizen's Advice Bureau recommends to have both contents and buildings insurance (https://www.citizensadvice.org.uk/debt-and-money/insurance/types-of-insurance/buildings-insurance/).
All claims for contents cover are settled on a ‘new for old’ basis. So, damaged items will be repaired and anything stolen or damaged beyond repair will be replaced as new. With buildings cover, claim settlements are based on the full repair or rebuilding cost. Please note, the sum insured must be high enough to cover the full replacement or rebuilding cost at today’s prices.
Not necessarily. But, if you need to insure high sums or depending on the area you live in, you may need to take additional precautions as part of the arrangements for providing your buildings and contents insurance cover. See page 10 of the policy document for more details.
If you’re not satisfied with your policy, you can cancel at any time by telephoning or writing to Age Co Insurance. You will only be charged for the time you have been on cover unless a claim has been made. If a claim has been made, you will need to pay the full annual premium. See page 10 of the policy document for more details.
The insurance arranger will be happy to discuss the options with you, so that you can decide what cover you need. When you apply, just let them know which extras – if any – you want to include in your cover.
If you make a change to your policy during the period of insurance and the difference in the premium is less than £10, you will not be charged an additional premium or have a refund. Plus, unlike most insurers, Age Co Home Insurance will not charge you an admin fee for changing your policy.
'Hidden admin fees' can include adjustment fees, cancellation fees and duplicate document fees. Age Co Home Insurance have no fees for policy amendments, cancellations, and duplicate documents.
Defaqto are a leading independent UK financial researcher, specialising in analysing and comparing financial products such as insurance. They rate hundreds of insurance products, giving each a 1 to 5 rating based on quality and comprehensiveness of the features and benefits it offers. This may help you make a more informed decision about which one suits your needs. Defaqto are completely independent and unbiased and never knowingly exclude a product or policy from their Star Ratings.
It is important to base your financial decisions on the quality of a product - not just how much it costs. Star Ratings assess products based on the features and benefits they offer, helping you see at a glance where a product sits in the market. Age UK Home Insurance provides one of the highest quality policies in the market as indicated by a Defaqto 5 Star Rating.
Buildings insurance is compulsory if your property is mortgaged, and is highly recommended (but not compulsory) if you own your house outright. Buildings insurance covers the structure of your property and your permanent fixtures and fittings, such as your kitchen and bathroom. To put it simply, buildings insurance covers the things you can’t take with you if you were to move to a new house. You cannot take out buildings insurance for a property you don’t own.
Whether you are in owned, rented or temporary accommodation, you should also protect your belongings. Contents insurance covers the items within your home from loss, damage or theft. Again, to put it simply, contents insurance covers the items you would take with you if you were to move. Most content insurance policies will have the option of covering items while you are away from your home or on holiday. An additional charge may apply.
It is sensible to have both buildings and contents insurance, as independently they might not give you the cover you need. Plus, many insurers will provide a discount to customers who take out both buildings and contents insurance from the same provider.
*10% of all customers who bought a Home Buildings & Contents policy between September 2019 and February 2020 paid £162.48 or less (includes insurance premium tax at the applicable rate).
~52% of all customers who bought a Home Contents policy between April and September 2019 paid £59.23 or less (includes insurance premium tax at the applicable rate).
** If you call the 0800 number, you will be dealing with Ageas Retail Limited.
^^ Details are available on request.
^ The UK based service team have been awarded the Feefo Platinum Trusted Service Award 2020.
‡ No Claims Discount can be affected by cancelling cover mid-term. The cancellation fee refund of up to £55 will be made up to 60 days after the request is received together with a confirmation letter from your existing insurer. This letter should state that your policy has been cancelled, and the cancellation charge amount. The original documents should not be sent, only a copy. Your copy will not be returned. The refund will be paid to you by cheque. This offer only applies to new home insurance policies bought over the phone, online, or via an Age UK office (for either buildings, contents or both) before 31 December 2020. Refund forms must be received within 60 days of the Age Co Home Insurance policy start date. This offer may be withdrawn or amended at any time. In the event of the offer being withdrawn only policies purchased before the withdrawal date will be honoured. The refund will not be paid if the Age Co Home Insurance policy has been cancelled within 14 days of the policy start date. Only one administrative/cancellation fee claim can be made per policy. Payment can only be made to the policyholder identified on the policy documents.Your full premium may be taken if your policy is cancelled mid term. Pro rata refunds differ from company to company. Cancellation notice periods differ from insurer to insurer and can take up to seven days. Please check with your existing insurer before cancelling and setting up an Age Co policy. Terms and conditions apply. The decision of Age UK Enterprises Limited in regards to this promotion is final.
*If you call the 0800 number, you will be dealing with Ageas Retail Limited.
Age Co Home Insurance is administered by Ageas Retail Limited. Age UK Enterprises Limited trades under the trading name Age Co Insurance Services. Age UK Enterprises Limited is a trading subsidiary company of Age UK (registered charity, no. 1128267) and donates its net profits to Age UK. Age Co Home Insurance is administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited. Products offered by Age Co Insurance Services are arranged by Age UK Enterprises Limited and arranged and administered by Ageas Retail Limited, both Ageas Retail Limited and Age UK Enterprises Limited are authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. FS Register number: 312468. Age UK Enterprises Limited Registered office: Tavis House, 1-6 Tavistock Square, London, WC1H 9NA. Registered in England and Wales 3156159. FS Register number: 311438.
Age Co Home Emergency Cover is provided by AXA Assistance (UK) Ltd.
If you need to make a complaint, please refer to the policy documents.
Age Co are unable to offer insurance to residents of the Channel Islands.
Age UK Enterprises are always committed to providing good customer service. If you buy a product from Age UK Enterprises, you may be contacted by our partners Feefo on our behalf to find out about your buying experience.