Age Co Car Insurance provided by Ageas

Simply call the claims helpline 0345 601 6687 or +44 2380 621980 if calling from abroad, which is open 24 hours a day, 365 days a year.

A member of the Age Co team at the Ageas Contact Centre will be able to help. Please have your policy details available if possible.

Yes, you will be entitled to a courtesy car in the event of an accident, or once the vehicle has been recovered following a theft, whilst repairs are being carried out by an approved repairer. A courtesy car will also be provided for up to 14 days should your car be stolen or written off.

Firstly, the most important thing is to make sure you're safe, then stay calm and follow these steps:

• Call the emergency services if anyone is injured or if the road is blocked
• Swap details with other drivers/vehicles involved, passengers, and witnesses
• Take pictures if it is safe to do so. Include the location, your damage, damage to other cars and vehicle positions on the road

You should call the accident helpline on 0345 601 6687 or +44 2380 621983 if calling from abroad. It’s open 24 hours a day, 365 days a year.

All repairs are guaranteed for up to three years, provided that they are carried out by an approved repairer.

You can cancel at any time over the phone or in writing at no additional cost. You will only be charged for the time you have been on cover, unless a claim has been made. If a claim has been made you will need to pay the full annual premium.

With Age Co Car Insurance, provided by Ageas, there are no admin fees. There are no fees for policy amendments, cancelling your policy or requesting duplicate copies of your policy documents. An additional premium will only be required if you make any changes that increase your level of risk. An example of this would be adding an additional driver. Where the changes amount to less than £10, a request for additional payment will not be made, nor a refund issued.

If you are not currently using your car, or if you keep it in a garage during the winter months, you can inform the Driver and Vehicle Licensing Agency (DVLA) and obtain a Statutory Off Road Notice (SORN). Vehicles with a SORN are not required to be insured while they remain off the road. It is important to note, however, that you could lose your no-claims bonus if you do not maintain a car insurance policy in your name for more than two years.

We will send you a letter in the post in good time before your renewal date with the full details of your renewal. If you are paying by direct debit instalments and have opted-in to auto-renewal, your policy will automatically renew. Should you not wish to renew, you can cancel by phoning our Age Co team at the Ageas contact centre on 0345 128 7915.

Consent to auto-renewal means you are giving us permission to renew your policy without you having to do anything other than check that the information we hold for you remains correct.

When you give your consent to auto-renew your policy, the insurance provider will issue your renewal documents and inform you that the policy will auto-renew without any intervention from you.

The consent will remain in force unless you change it or the policy is cancelled. If you choose not to auto-renew, you will need to contact the Age Co team at the Ageas Contact Centre on 0345 128 7915 at renewal to ensure you remain insured. You can change your auto-renewal preference at any time.

Auto-renewal can offer you peace of mind that your insurance will remain in place when it comes to your renewal.

When you give your consent to auto-renew your policy, the insurance provider will issue your renewal documents, which will include details of your cover and any associated costs, and inform you that the policy will auto-renew without any need for you to make contact and confirm.

The consent will remain in force unless you change it, which you can do at any time, or if the policy is cancelled. If you chose not to auto-renew your policy, when it comes to renewal you will need to contact the Age Co team at the Ageas Contact Centre to complete your renewal. If you don’t make contact then your policy will end, and you will not be covered.

You can change your auto-renewal consent at any time before your renewal is due by calling the Age Co team at the Ageas Contact Centre on 0345 128 7915. There is no charge for changing your mind.

If you have previously opted not to auto-renew, you will need to contact us at the time of renewal to ensure you remain insured.

You must contact the insurer first to obtain authorisation before incurring any expenses.

Call the emergency phone number on:

0800 952 3187

Or, if in Europe, call:

+44 1206 812728

Calls are handled by the Call Assist Team on behalf of Age Co and will send someone out.
Age Co Motor Breakdown Insurance Claims Helpline operates 24 hours a day, 365 days a year. If you need to make a claim after you return home, please request a claim form by calling the team on the number detailed above, and they will send a form out to you.

The average arrival time is 60 minutes.

Yes, anyone who feels vulnerable will be given priority. Age Co Motor Breakdown Services are provided by Call Assist Ltd who will take your individual circumstances and needs into account when you contact them.

Yes, the control centre and vehicle breakdown recovery specialists operate 24 hours a day.

There are some circumstances under which vehicles won't be covered by your Age Co Motor Breakdown Insurance policy:

• If the vehicle was unsafe or not roadworthy when the cover was taken out
• If it has not been maintained and serviced in accordance with the manufacturer’s recommendations
• When costs are incurred by not carrying a serviceable spare tyre. The policy covers standard call out with exclusions. Please refer to the policy document for further information
• If it cannot be reached because of floods, snow, sand or mud. The policy covers the initial call-out with exclusions. Please refer to the policy document for further information
• If it has been used for motor racing, rallies, speed or duration tests and track days
• If it is being used for hire or reward – such as a minicab
• For the cost of draining or removing contaminated fuel or other liquids

Further details can be found in your policy document.

The Motor Breakdown policy covers the initial labour cost required to provide assistance at your home or at the roadside. It does not include any labour costs incurred at the garage or the cost of any replacement parts or other materials used to repair the vehicle.

The policy doesn’t cover claims for loss or damage to the contents of the vehicle. You should make sure these are covered either under your motor insurance or away from home under your home contents insurance. 

If you are not satisfied with your policy, you can cancel at any time by writing to Age Co Motor Breakdown Insurance or by calling the Age Co team at the Ageas contact centre on:

0800 085 3741

Call charges may vary. Calls may be recorded for monitoring or training purposes, to improve the quality of service and to prevent and detect fraud.

You will only be charged for the time you have been on cover unless a claim has been made. If a claim has been made you will need to pay the full annual premium.