As keyholder for a personal alarm user, you will receive a phone call from the contact centre if ever the alarm is intentionally pressed. The personal alarm user will be put through to a call operator as soon as the alarm is triggered, who will contact you and the emergency services, if needed.
If the call centre has already called the emergency services, then you will need to get to the property as soon as possible to unlock the door and let them in. If you have a key to the house then make sure you have it with you, or if you will need to access a key safe to get the key then be sure to have the code with you. The call operator will advise you of any other action to take if you get there before the emergency services; for example, if your loved one has had a fall then you will be told not to move them.
If the emergency services are not required, then you will need to attend the property as soon as possible to check on the alarm user. If you find that they do need medical attention when you arrive, then you can press the button on their alarm again and ask the contact centre for emergency help.
The key to the property is the most important thing to bring. As keyholder, your job is to be able to access the house if ever the alarm holder needs you to. Some keyholders also make a note of contact numbers for next of kin, particularly if they are a neighbour, so that they can let family know if there’s a problem.
Personal alarms for the elderly are popular because of the increased risk of injury should they trip or fall. One of the most serious injuries is a hip fracture, which could be a concern if any of the following symptoms are displayed:
A stroke is another condition that many elder people worry might happen when they’re home alone. To recognise the symptoms, make sure you’re familiar with the rule of ‘F.A.S.T.’:
A heart attack can be tricky to spot as it does not always manifest itself in severe chest pain. The symptoms you should look out for are:
Once a medical emergency has been ruled out, you can help the alarm holder by trying to relieve the problem that caused them to press the alarm in the first place. In many situations, this might just mean comforting the alarm holder with a drink and a chat to make sure they’re feeling better, or calling a relative to come and check on them. Thoughtful tasks such as booking a doctor’s appointment for them, picking up painkillers or promising to check in on them the next day could provide a big help and put their mind at rest.
If your loved one is not in a life-threatening condition, but still needs urgent care, then the NHS non-emergency number 111 may be able to provide advice. They will be able to provide you with support in taking the right steps, whether that’s visiting a walk-in centre, making an appointment with a GP, or self-managing the problem at home. If you are unsure of the best action to take, or will be unable to see a GP for some time and are concerned, then it may be best to request guidance from 111.
If you’re called to an incident by a personal alarm holder, the key is to try not to panic. Just remember; the faster and more calmly you act, the more chance you will have of helping their recovery.
*All medical advice informed by the NHS website (accessed March 2018). Please check with a medical professional for the most current advice.
Age UK Personal Alarms are provided by PPP Taking Care Limited and brought to you by Age UK Trading CIC.
PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.
PPP Taking Care Limited works in association with Age UK Trading CIC, a commercial arm of Age UK (a charity registered in England and Wales number 1128267). Age UK Trading CIC is a community interest company registered in England and Wales number 01102972. Registered office address:Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Age UK Trading CIC donates its net profits to Age UK.