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Donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year

  • Pay monthly at no extra cost (0% APR Representative)^^
  • No hidden admin fees
  • Low standard excess of just £45‡
  • UK based call centre
  • 'New for Old' cover
  • Award Winning Service^
  • 24-hour legal helpline

Buildings Insurance

You can start saving straight away! If you move to Age Co Home Insurance and cancel your current insurance, you'll be refunded any cancellation fees that your current insurer charges - up to £55‡‡.  Simply download and return the cancellation charge refund form. Please check that Age Co Home Insurance will cover your home and what you will be charged by your current insurer before cancelling your existing policy. 

See if you could save money with our 5 Star Defaqto rated home insurance. If you have already started a quote, the details have been saved for you, retrieve your quote here.

Age Co over 50s Home Insurance offers both buildings insurance and contents insurance, which can be bought separately or as a package. 

Buildings insurance is designed to protect the foundations of your home. It is essential to protect against the risks of fire, flood and storm damage. 

Buildings insurance covers

 

•  Fixtures and fittings
•  Garages, paths, drives and patios
•  Garden walls
•  Outbuildings
•  Accidental Damage Cover (optional add-on for an extra cost)

The policy will automatically cover your property up to £500,000† rebuilding costs.

Please note that a non-standard construction property would be based on the customer's sum insured amount for the rebuild cost.

Cover cannot be provided if you are not the owner.

Buildings and contents insurance will also cover you against:

  • Fire, explosion, lightning, earthquake 
  • Storm or flood
  • Collision or impact by vehicle, train, aircraft or animal
  • Riot or malicious damage
  • Water or oil leaks from fixed installations
  • Theft or attempted theft
  • Falling trees, branches, telegraph poles and lamp posts
  • Subsidence, ground heave or landslip***

***Excesses are £1,000 for subsidence claims (reducing to £100 for properties under 10 year old), and £245 excess for escaping water claims.

For full details, please refer to the Home Insurance policy document. Terms, conditions, limitations and exclusions apply. If you need help estimating the value of your home contents, you can refer to our handy guide here for advice.

 

 

Contents Insurance

While buildings insurance protects the structure and foundations of your home, contents insurance is designed to protect the belongings inside your home and garden. It can provide you with the reassurance that the things you value are protected. 

If you only need to insure your belongings, for example if you are in rented accomodation where the landlord arranges the buildings insurance, you could be covered by Age Co Contents Insurance from as little as £59.23*. 

Age Co over 50s Home Insurance offers both buildings insurance and contents insurance, which can be bought separately or as a package.

Below is a summary of what contents insurance will cover. For full details, please refer to the Home Insurance policy document. 

Contents insurance covers

•  Loss or damage to household goods
  Replacement of external locks if keys are lost away from your home or stolen
•  Theft of valuables~ (including jewellery), money and credit cards 
•  Cover for rent or alternative accommodation costs if your home can't be lived in due to an insured event.
•  Accidental Damage Cover (optional add-on for an extra cost)

Contents cover is available up to £60,000. Increased contents cover of up to £100,000 may be available, subject to terms and conditions.  

See if you could save money with 5 Star Defaqto rated home insurance. If you have already started a quote, the details have been saved for you, retrieve your quote here.

Buildings and contents insurance will also cover you against:

  • Fire, explosion, lightning, earthquake 
  • Storm or flood
  • Collision or impact by vehicle, train, aircraft or animal
  • Riot or malicious damage
  • Water or oil leaks from fixed installations
  • Theft or attempted theft
  • Falling trees, branches, telegraph poles and lamp posts
  • Subsidence, ground heave or landslip***

 

***Excesses are £1,000 for subsidence claims (reducing to £100 for properties under 10 year old), and £245 excess for escaping water claims.

For full details, please refer to the Home Insurance policy document. Terms, conditions, limitations and exclusions apply. If you need help estimating the value of your home contents, you can refer to our handy guide here for advice.

 

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Additional Fees
 Monthly Instalment Charge 0%^^ 26.9% 22.9% 29.8%
Adjustment Fee § £0 £15 £14.50 £25
Cancellation Fee £0 £20 £35 £35
Coverage
Buildings Insurance Up to £500,000 Up to £1,000,000 Up to £1,000,000 Unlimited
Contents Insurance

Min £60,000

Min £40,000 Min £75,000 Min £75,000

Information sourced on 04 September 2018 for new online policies from Defaqto Matrix.

§ In the event of a change of circumstances, premium charges may apply.

^^ For a limited time only. This will increase to 17.7% APR Representative for all new policies from 01 December 2018.

What your policy will cover

See what is and isn't covered by Age Co Contents Insurance.

In addition to this summary of cover, please refer to the policy document for terms, conditions, limitations and exclusions and to the Insurance Product Information Document (IPID) for details specific to your quotation.

Buildings insurance 
Standard policy limits
Loss or damage to the building, as covered by your policy
The maximum claim limit shown on your building insurance policy schedule
Trace and access source of leak for escape of water and escape of oil causes Up to the maximum claim limit shown on your policy schedule
Property owners' liability £2 million
Cover for rent or alternative accommodation costs if your home can't be lived in due to an insured event
20% of the buildings maximum claim limit shown on your policy schedule
Contents insurance Standard policy limits
Loss or damage to your home contents, as covered by your policy The maximum claim limit shown on your contents insurance policy schedule
Maximum claim limit for any valuable £2,000. Cover for higher valued items may be available upon request
Valuables in the home The maximum claim limit shown on your policy schedule
Money £500
Credit cards £1,000 
Freezer food  £1,000 
Public and personal liability £2 million 
Unpaid damages £2 million 
Tenant's liability 20% of the maximum claim limit for contents shown on your policy schedule 
Loss or damage to contents during removal Up to the maximum claim limit for contents shown on your policy schedule 
10% increase in the maximum claim limit for religious festivals, birthdays, family wedding and civil partnership ceremonies  Maximum claim limit for contents increased by 10% 
Counselling fees  £1,000 
Garden cover  £1,500 
Accidental breakage to audio/visual equipment, DVD equipment, fixed glass in furniture, mirrors and desk-top computers   Up to the maximum claim limit for contents shown on your policy schedule 
Fraudulent use of credit cards £1,000 
Carer's contents  £250
Items covered while living in a nursing home, residential care home or staying with family or friends Up to 20% of the maximum claim limit for contents shown on your policy schedule 
Medical equipment on loan  £5,000 
Accidental damage to wheelchairs and stairlifts in the home  Up to the maximum claim limit for contents shown on your policy schedule
Rent and alternative accommodation  20% of the contents maximum claim limit shown on your policy schedule 

Additional benefits available to you 24 hours, 365 days a year:

  • Identity theft advice. If you are a victim of or worried about identity theft, there is advice and guidance.
  • 24-Hour Domestic Assistance Service.  If you have an emergency in your home, the service provider Arc Legal Assistance Ltd can arrange help from an authorised contractor. The contractor's costs or call out fees will only be repaid if it's covered by your Home Insurance policy or Home Emergency policy (minus any excess).
  • Optional additional voluntary excess. If you agree to pay an additional excess of £50, £100 or £250 for your buildings and contents insurance cover, you may reduce your insurance premium. This is on top of the standard £45 policy excess‡.
  • 24-hour legal helpline. Expert, independent and confidential advice on any legal problem arising under the laws of any member country of the EU or the Isle of Man, Channel Islands, Switzerland or Norway.

Significant exclusions:

Buildings Insurance

Loss or damage caused by weight of snow. Loss or damage to gates and fences caused by storm or flood. 

Contents Insurance

Loss or damage caused by weight of snow. Theft or attempted theft when your home or any part of it is lent, let or sublet to or occupied by someone who is not a member of your family, unless damaged was caused because force was used to get in or out of the building.

General policy exclusions applicable to all sections and optional extras

Property covered by another policy of insurance. Any criminal or deliberate act by you or your family. Loss or damage caused by wear and tear or lack of maintenance.

Policy options and extras

Choose from a wide range of optional extras to tailor the cover to suit you.

For an additional charge, you can add these optional extras to your insurance cover. Please download our policy document for full terms and conditions.

Cover

Standard policy limits

Significant exclusions

Accidental damage to buildings and contents Up to the buildings' or contents' maximum claim limit shown on your policy schedule
  • Damage caused by or resulting from chewing, scratching, tearing or fouling by domestic animals or pets.
  • Damage caused by or resulting from wet rot or dry rot or other gradual causes.
Unspecified personal belongings Limited to £1,000 - £5,000
  • Any amount over £1,000 for theft or disappearance of property from unattended locked motor vehicles.
  • Loss or damage caused by theft or attempted theft from an unlocked hotel room, motel room, bed & breakfast room or other similar temporary lodging.
  • Loss or damage caused to dentures whilst being used for eating and to crowns, caps or fillings in teeth.
Specified personal belongings Limited to £10,000
  • Any amount over £1,000 for theft or disappearance of property from unattended locked motor vehicles.
  • Loss or damage caused by theft or attempted theft from an unlocked hotel room, motel room, bed & breakfast room or other similar temporary lodging.
  • Loss or damage caused to dentures whilst being used for eating and to crowns, caps or fillings in teeth.
Pedal cycles Limited to £300 unspecified and £1,000 specified
  • Cuts, bursts or punctures to tyres.
  • Theft or attempted theft of an unattended pedal cycle away from the home unless the pedal cycle is either in a locked building or secured by a suitable chain and padlock (or cycle lock) to a post, cycle rack or immovable object.
Static caravan Up to £35,000 for the structure and up to £2,500 for the caravan equipment
  • Malicious damage caused to television sets (and their aerials), satellite receivers or decoders, radios, audio equipment, video recording equipment, DVD players or desk-top computers when your caravan is unoccupied or while the caravan site is closed.
Touring caravan Up to £25,000 for the structure and up to £2,500 for the caravan equipment
  • Loss or damage caused by the caravan being stolen at any time, unless it is fitted with a hitchlock or wheelclamp that is working properly.
Home emergency

To qualify to add Home Emergency cover, the property has to be owned by the policyholder and also their main residence.

Benefits include:

  • complete failure of your central heating system involving a boiler or warm air unit.
  • removal of wasp nests, mice or rats within your home.

Limited to £1,500 during the period of insurance, with a claim limit of £500 per incident. Provides emergency repair by a qualified professional or permanent repair provided this does not exceed the cost of the emergency repair. Claim limits include the cost of call out, labour, materials and VAT.

  • An emergency which happens before the period of insurance starts or within 14 days of the date of first purchase of this policy.
  • Any claim where the home is unoccupied for 60 consecutive days or more.
  • Any replacement costs as a consequence of natural wear and tear or gradual deterioration.
  • Cover unavailable in the Scottish Isles.
 Personal legal protection Provides up to £100,000 of cover to take legal action for things such as employment, contract or property disputes and personal injuries or clinical negligence.
  • There must be more than a 50% chance of success for the claim to be accepted.
  • Costs and expenses incurred before Arc Legal Assistance Ltd accept a claim in writing are not covered.

Useful documents

Product Literature

Home Insurance Policy Document
(viewable in pdf, file size 1 MB) 


(viewable in pdf, file size 185 KB)
Personal Legal Protection Policy Document
(viewable in pdf, file size 1 MB) 


If you're an existing customer, please call on 0345 603 0512 for copies of your existing documents.

Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.

Other

Cancellation Charge Refund Form 
(viewable in pdf, file size 414 KB)

Customer reviews

Frequently Asked Questions

Can anyone take out a home insurance policy?

Age Co Home Insurance is designed with the over 50s in mind, however there is no age restriction and anyone can apply providing your home is:

  • occupied solely by you and your family
  • your permanent residence
  • in the UK, Isle of Man or the Channel Islands
  • free from subsidence and underpinning in the last 25 years
  • where the cost of rebuilding does not exceed £500,000
  • not a Grade 1 listed building

In order to provide buildings cover, the property must be owned by you.

Cover cannot be provided if you or anyone living with you has:

  • had a previous insurance subjected to increased terms or conditions or cover withdrawn or refused
  • been declared bankrupt or has a current County Court Judgement made against them which has not been discharged (bankruptcies which have been discharged, and CCJs that have been paid in full or are more than 6 years old do not count)

Please note that other factors may also affect eligibility, not just those listed above.

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Do I have to take out both contents and buildings insurance?

No. If you live in rented accommodation, your landlord should have buildings insurance and you only need contents insurance. However, if you own your home, the Citizen's Advice Bureau recommends to have both contents and buildings insurance (https://www.citizensadvice.org.uk/debt-and-money/insurance/types-of-insurance/buildings-insurance/).

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How are claims settled?

All claims for contents cover are settled on a ‘new for old’ basis. So, damaged items will be repaired and anything stolen or damaged beyond repair will be replaced as new. With buildings cover, claim settlements are based on the full repair or rebuilding cost. Please note, the sum insured must be high enough to cover the full replacement or rebuilding cost at today’s prices.

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Do I need to have any specific locks on my doors and windows to qualify for home insurance?

Not necessarily. But, if you need to insure high sums or depending on the area you live in, you may need to take additional precautions as part of the arrangements for providing your buildings and contents insurance cover. See page 10 of the policy document for more details.

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What if I change my mind?

If you’re not satisfied with your policy, you can cancel at any time by telephoning or writing to Age Co Insurance. You will only be charged for the time you have been on cover unless a claim has been made. If a claim has been made, you will need to pay the full annual premium. See page 10 of the policy document for more details.

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How do I add an optional extra, such as accidental damage, to my cover?

The insurance arranger will be happy to discuss the options with you, so that you can decide what cover you need. When you apply, just let them know which extras – if any – you want to include in your cover.

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Do I pay extra if I change my policy?

If you make a change to your policy during the period of insurance and the difference in the premium is less than £10, you will not be charged an additional premium or have a refund. Plus, unlike most insurers, Age Co Home Insurance will not charge you an admin fee for changing your policy.

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What are 'hidden admin fees'?

'Hidden admin fees' can include adjustment fees, cancellation fees and duplicate document fees. Some companies also charge interest (APR) for paying monthly. On top of this, some may charge a 'Direct Debit fee' for monthly payments. Age Co Home Insurance allows you to pay by interest-free monthly instalments (0% APR Representative)^^,  and there are also no fees for policy amendments, cancellations or duplicate documents.

^^For a limited time only. This will increase to 17.7% APR Representative from 01 December 2018

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Who are Defaqto?

Defaqto are a leading independent UK financial researcher, specialising in analysing and comparing financial products such as insurance. They rate hundreds of insurance products, giving each a 1 to 5 rating based on quality and comprehensiveness of the features and benefits it offers. This may help you make a more informed decision about which one suits your needs. Defaqto are completely independent and unbiased and never knowingly exclude a product or policy from their Star Ratings.

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What does Star Rating mean?

It is important to base your financial decisions on the quality of a product - not just how much it costs. Star Ratings assess products based on the features and benefits they offer, helping you see at a glance where a product sits in the market. Age UK Home Insurance provides one of the highest quality policies in the market as indicated by a Defaqto 5 Star Rating.

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How can I make a claim?

Simply call the claims helpline (telephone number shown on your policy schedule), which is open 24 hours a day, 365 days a year. An operator will immediately confirm whether your policy covers you for the incident. Please have your policy details available.

If you have Home Emergency cover, please call  0144 444 2114.

If you want to make a claim on your Personal Legal Protection policy, please call 0333 005 0353 and quote “Age Co Personal Legal Protection”.

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What's different about cover for the over 50s?

Another great benefit of being over 50 is that you could find that you get a better deal on your home insurance, simply because you are over 50. This is because the over 50s are less likely to cause damage by having, for example, un-planned parties. Because of this you could be considered as less “risk” to the insurance company, and instead older and wiser!

At the same time, it’s important to make sure you have cover that’s designed to meet your needs. For instance, people over the age of 50 are more likely to have a greater number of high-value items~, having collected them over a lifetime.  The over 50s are also more likely to have larger family homes. It’s also important for the over 50s to make sure you select cover which settles claims on a ‘new for old’ basis. This ensures that the cost of a replacement will be calculated based on how much it would cost to replace the item today, rather than the price you originally paid for it, be it 5, 15 or even 25 years ago. 

And finally, the over 50s are more likely to use their free time to travel, so you should also consider how frequently your property might be unoccupied or whether you want your personal possessions to be covered while you are away from home. 

~You can find out more about insuring high value items such as Jewellery insurance.

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What type of home insurance do I need?

Buildings insurance is compulsory if your property is mortgaged, and is highly recommended (but not compulsory) if you own your house outright. Buildings insurance covers the structure of your property and your permanent fixtures and fittings, such as your kitchen and bathroom. To put it simply, buildings insurance covers the things you can’t take with you if you were to move to a new house. You cannot take out buildings insurance for a property you don’t own. 

Whether you are in owned, rented or temporary accommodation, you should also protect your belongings. Contents insurance covers the items within your home from loss, damage or theft. Again, to put it simply, contents insurance covers the items you would take with you if you were to move. Some contents insurance will also cover items while you are away from your home or on holiday. 

It is sensible to have both buildings and contents insurance, as independently they might not give you the cover you need. Plus, many insurers will provide a discount to customers who take out both buildings and contents insurance from the same provider.

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Get in touch

;

Age Co Home Insurance is administered by Ageas Retail Limited and provided by a limited panel of insurers^^^. Age Co Home Emergency Cover is provided by AXA Assistance (UK) Ltd.

Age Co Home Insurance and Age Co Home Emergency Cover were previously sold under the trading name Age UK Home Insurance and Age UK Home Emergency Cover.

Age UK Enterprises are always committed to providing good customer service. If you buy a product from Age UK Enterprises, you may be contacted by our partners Feefo on our behalf to find out about your buying experience.

* 10% of all customers buying an Age UK Home Insurance Buildings & Contents policy between January 2018 and June 2018 paid £179.96 or less (includes insurance premium tax at the applicable rate). The premium you pay will depend on individual circumstances, the cover chosen and optional extras selected.

** If you call the 0800 number, you will be dealing with either an Age UK office or Ageas Retail Limited.

^^ For a limited time only. This will increase to 17.7% APR Representative for all new policies from 01 December 2018.

‡ For a limited time only. This will increase to £95 for all new policies from 01 December 2018. The other excesses are £1,000 for subsidence claims (reducing to £100 for properties less than 10 years old) and £245 for escaping water claims.

†† On standard construction properties.

^ Awarded Consumer Intelligence 2017 awards for Customer Satisfaction and Customer Recommendation for Home Insurance.

‡‡ No Claims Discount can be affected by cancelling cover mid-term. The cancellation fee refund of up to £55 will be made up to 60 days after the request is received together with a confirmation letter from your existing insurer. This letter should state that your policy has been cancelled, and the cancellation charge amount. The original documents should not be sent, only a copy. Your copy will not be returned. The refund will be paid to you by cheque. This offer only applies to new home insurance policies bought over the phone, online, or via an Age UK office (for either buildings, contents or both) before 31 December 2019. Refund forms must be received within 60 days of the Age Co Home Insurance policy start date. This offer may be withdrawn or amended at any time. In the event of the offer being withdrawn only policies purchased before the withdrawal date will be honoured. The refund will not be paid if the Age Co Home Insurance policy has been cancelled within 14 days of the policy start date. Only one administrative/cancellation fee claim can be made per policy. Payment can only be made to the policyholder identified on the policy documents.Your full premium may be taken if your policy is cancelled mid term. Pro rata refunds differ from company to company. Cancellation notice periods differ from insurer to insurer and can take up to seven days. Please check with your existing insurer before cancelling and setting up an Age Co policy. Terms and conditions apply. The decision of Age UK Enterprises Limited in regards to this promotion is final.

^^^ Details are available on request.

Age UK Enterprises Limited trades under the trading name Age Co Insurance Services. Age UK Enterprises Limited is a trading subsidiary company of Age UK (registered charity, no. 1128267) and donates its net profits to Age UK. Products offered by Age Co Insurance Services are arranged by Age UK Enterprises Limited and arranged and administered by Ageas Retail Limited, both of which are authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. FS Register number: 312468. Age UK Enterprises Limited Registered office: Tavis House, 1-6 Tavistock Square, London, WC1H 9NA. Registered in England and Wales 3156159. FS Register number: 311438.

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