Age Co Motor Breakdown provided by Call Assist

If you purchased your policy before 1 August 2023, your insurance is provided by Call Assist Ltd. In this area of the website, you’ll find a range of useful details and documents to help you manage your policy.

Man calling for car repair service
Contact Us

Contact the Age Co Motor Breakdown Team

If you’d like to change, review or talk about your existing policy, please get in touch using the details below.

To discuss an existing policy, please call:
0345 125 2324
Calls may be recorded.

To make a complaint about Call Assist motor recovery call 01206 771788. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting

Make a Claim

How do I make a claim?

You must contact the insurer first to obtain authorisation before incurring any expenses.

Call the emergency phone number on 0800 952 3187 in the UK or Europe on +44 0800 952 3187. Calls are handled by the Call Assist Team on behalf of Age Co and will send someone to assist you.

Call Assist Motor Breakdown Insurance Claims Helpline operates 24 hours a day, 365 days a year. If you need to make a claim after you return home, please request a claim form by calling the team on the number detailed above, and they will send a form out to you.

Policy Documents

Policy Documents

Use the following links to open a range of policy documents:


Frequently asked questions

Are there any exclusions to my cover?

There are some circumstances under which vehicles won't be covered by your Age Co Motor Breakdown Insurance policy:

  • If the vehicle was unsafe or not roadworthy when the cover was taken out
  • If it has not been maintained and serviced in accordance with the manufacturer’s recommendations
  • When costs are incurred by not carrying a serviceable spare tyre. The policy covers standard call out with exclusions. Please refer to the policy document for further information
  • If it cannot be reached because of floods, snow, sand or mud. The policy covers the initial call-out with exclusions. Please refer to the policy document for further information
  • If it has been used for motor racing, rallies, speed or duration tests and track days
    If it is being used for hire or reward – such as a minicab
  • For the cost of draining or removing contaminated fuel or other liquids
Can I claim back my repair costs?

The motor breakdown policy covers the initial labour cost required to provide assistance at your home or at the roadside. It does not include any labour costs incurred at the garage or the cost of any replacement parts or other materials used to repair the vehicle.

How can I change my policy?

If you are not satisfied with your policy, you can cancel at any time by calling 0345 125 2324.

You will only be charged for the time you have been covered unless a claim has been made. If a claim has been made, you will need to pay the full annual premium.


Age Co Motor Breakdown Insurance is arranged and administered by Ageas Retail Limited. AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). Both AgeCo Limited (Financial Services Register no. 311438) and Ageas Retail Limited (Financial Services Register no. 312468) are authorised and regulated by the Financial Conduct Authority. AgeCo Limited registered office: One America Square, 17 Crosswall , London, EC3N 2LB (registered in England and Wales, no. 03156159). Ageas Retail Limited registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA (registered in England and Wales, no. 01324965).

Call Assist Ltd is registered in England and Wales. Registered Company No: 3668383. Registered Office address: Axis Court, North Station Road, Colchester, Essex, CO1 1UX. Call Assist Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 304838.