Age Co Car Insurance provided by LV=

Welcome to your dedicated customer area for Age Co Car Insurance, provided by LV=. On this page, you’ll find a range of useful details and documents to help you manage your policy.

Group of senior friends enjoying road trip in car together
Contact us

If you’d like to change, review or talk about your existing policy, please get in touch with the LV= team using the details below.

To discuss an existing policy, please call:

0330 678 5226

Lines are open:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm
  • Sundays and Bank Holidays: 9am to 5pm


To make a claim on your Car Insurance, please call the 24-hour claims helpline on:

0330 678 5550


If you added Motor Breakdown and need assistance, please call the 24-hour helpline on:

0330 678 71111 (or +44 1484 435 806 if abroad)


To book a windscreen or glass repair, please call:

0330 678 5590

Calls will be recorded. For Text Phone first dial 18001.

Make a claim

Make a claim on your Car Insurance

Contact the LV= 24-hour claims helpline on:

0330 678 5550

Calls will be recorded. For Text Phone first dial 18001.

Before getting in touch to make a claim, make sure you feel safe and comfortable to do so. It also helps to have the following information to hand:

  • Your registration number and policy number or documentation, if possible
  • As much information about the incident as you can gather, including details of any other vehicles, people or property that may have been involved
  • A crime reference number for cases that involve crimes such as theft or vandalism (this number will be issued when you call the police to report the incident)

What to do if you’re involved in an incident

  • Make sure you're safe
  • Call the emergency services if anyone is injured or if the road is blocked
  • Swap details with other drivers/vehicles involved, passengers, and witnesses
  • Take pictures if it is safe to do so. Include the location, your damage, damage to other cars and vehicle positions on the road
  • Call to let the Claims Team know as soon as possible on LV='s 24-hour claims helpline (0330 678 5550) available 365 days a year

Calls will be recorded. For Text Phone first dial 18001.

Make a windscreen or glass claim

Contact our recommended windscreen provider directly. You don’t need your policy number to book and windscreen claims do not affect your No Claim Discount (NCD). All you need to do is pay your windscreen excess which is outlined in your policy details.

Book an appointment online or call LV= on:

0330 678 5590

Calls will be recorded. For Text Phone first dial 18001.

Renew your policy

Renew and manage your policy

You can renew your Car Insurance policy provided by LV= in a number of ways:

  • Online
  • Auto renewal
  • Calling the contact centre

We’ll contact you before your renewal is due

Around three weeks before your renewal date, LV= will be in touch to share a renewal pack that will summarise your policy and outline the information we’re basing your quote on. This will include:

  • The cover and price of your policy
  • Details of the car(s)
  • Who can drive the car(s)
  • Details of any Optional Extras you've chosen
  • A schedule with the details of your driving history (along with the history of any named drivers)

If any of these details have changed or are incorrect, it's important that you call us so we can correct them and send you an accurate renewal quote.

When you receive your pack, it’s also important to review your cover level and excesses to make sure they still meet your needs.

Renew online

If you don't have any changes to make to your existing policy, you can renew it online using our secure online process. It’s quick and convenient. Once you have received your renewal invitation from LV=, all you need to do is click the link below and have your renewal documents to hand.

Auto renewal

If your policy is due to renew automatically, it will show on your renewal letter.

With automatic renewal, you can be assured that your cover is in place and that you’re not risking being uninsured between policies. We'll simply renew your policy using your credit or debit card, or by monthly or annual direct debit. You can opt out of auto renewal by calling LV=.

Call the contact centre

If you’d prefer to speak to someone to renew your policy, or if you need to make any other changes, you can call the LV= team on:

0330 678 5226

Calls will be recorded. For Text Phone first dial 18001.

Lines are open:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm
  • Sundays and Bank Holidays: 9am to 5pm

If you'd like to cancel your renewal

We’d be sorry to see you leave. If there’s anything we can do to keep you as a customer, please do get in touch with LV= to discuss in the first instance. We understand circumstances change so if you do need to cancel your policy, please follow the guidance below.

  • If your renewal date is in 30 days or less, you can cancel your Car Insurance renewal online up to four working days before your cover is due to end. You’ll be taken to the LV= renewals page where you can access your policy using the policy number and renewal date. To find out more about how to cancel your policy online please visit our LV= Age Co hub.
  • If your renewal date is more than 30 days away, you can simply fill out our cancellation form.


Motor Breakdown

If you’ve broken down, and you added Motor Breakdown to your policy, call LV= Britannia Rescue.

Lines are open 24 hours a day, seven days a week, and they'll be happy to help, please call:

0330 678 71111
From abroad: +44 1484 435 806

Calls will be recorded. For Text Phone first dial 18001.

Policy Documents

LV= Policy Documents

Car Insurance Policy Documents


Frequently asked questions

My Account and access to online services
How do I register for an Age Co Car Insurance provided by LV= account?

If you don’t already have one, you can register for your new LV= account.

What can I do in My Account?

Log in to your account to view and download your policy documents and view any saved quotes.

I have forgotten the password for My Account

When you saved your quote or purchased your policy, you should have received an email from LV= with details of how to register to view and download your policy documents or view any saved quotes. If the email isn't in your inbox, please check your spam or junk folders in case it's in there. If you still can't find it, you can re-set your password in My Account by clicking the ‘I’ve forgotten my password’ link.

Making a claim
How do I make a claim?

To make a claim please call the LV= team on

0330 678 5550

Lines open 24 hours. For Text Phone first dial 18001. Calls will be recorded.

What do I do if I have a car accident and how do I report it?

Firstly, the most important thing is to make sure you're safe. If nobody's been hurt, then stay calm and follow these steps:

  • If another person or vehicle was involved; exchange details including, names and addresses, phone numbers, registration numbers, makes and models.
  • If the other vehicle is a lorry, you should take a note of the number on the cab and the trailer insurers and policy numbers.
  • If the other vehicle is registered in a foreign country, make a note of what country it's from and the 'green card' number - this helps us contact the UK representatives.
  • Avoid discussing who was to blame, even if you think it's obvious.
  • It may also help us to sort out the claim sooner if you let us have any photographs taken at the scene or can provide details of any CCTV cameras covering the area where it happened.
  • Jot down names and addresses of any witnesses and details of the police (if they attended).
  • Lastly, when you're home safely, give LV= a call on 0330 678 5550. You can ask someone else to report the claim but we'll need to talk to you about it afterwards; we'll take all details during the initial phone call and there are no forms to complete.

Lines open 24 hours. For Text Phone first dial 18001. Calls will be recorded.

If I claim for windscreen damage, does it affect my NCD?

No, with LV=, who provide our car insurance, windscreen claims don't affect your no claim discount.

For example, if you get a chip in your windscreen and it needs to be repaired or replaced, you'll have to pay an excess - but you won't lose any of your NCD. You can find your windscreen excess in your policy documents.

Am I covered if I put the wrong fuel in?

Yes, with LV= comprehensive car insurance you're covered for putting the wrong fuel in your vehicle. They will pay to drain and flush your fuel tank, as well as cover the damage to the car's engine* You may have to pay an Accidental Damage excess – they will tell you how much that is when you phone to make a claim.

*If you accidentally use E10 rather than E5 there’s no need to drain the tank, just fill with E5 next time.

To make a claim for misfuelling, please call LV= on 0330 678 5550 – who will be happy to help.

Lines open 24 hours. For Text Phone first dial 18001. Calls will be recorded.

How do I find out how much my excess is?

You’ll find your excess amount in your policy documents, which you received when you purchased the policy or you can log in to your account to view and download your policy documents.

Am I covered to drive other cars?

If it shows cover for Driving Other Cars on your policy documents, you’ll have cover so you're legally allowed to drive someone else's privately owned car, even if you aren't named on their insurance. This type of cover is referred to as Third Party Only.

This means if you're involved in an accident that's your fault, the policy will cover any damage you may cause to a third party or their property, but won't cover the car you're driving at all. The owner won't be able to claim for the damage you caused to their car under their own policy either, as you're not named on their insurance.

Whether you’re covered or not, by law the owner still needs to make sure they’ve insured the car to avoid any issues with the police.

As the cover is minimal it's only meant to be used on rare occasions or in emergencies, if you'll be driving someone else’s car on a regular basis, you should get yourself added to their insurance.

Can I get a guaranteed hire car during repairs?

You can choose to add guaranteed hire car cover to your policy as an optional extra. This cover guarantees use of a hire car if your car is being repaired or if your vehicle has been stolen or written off.

Making changes to your policy
I've sold my car. How do I cancel my car insurance policy?

To cancel your car insurance policy, give LV= a call on 0330 678 5226.

If you've not made a claim, LV= will refund any money you've paid, less a charge for the cover you've had, and a cancellation charge of £40. After the initial 14 day 'cooling off' period, if you've made a claim, you won't get a refund.

Lines are open:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am - 5pm
  • Sunday and Bank Holidays: 9am - 5pm

For Text Phone first dial 18001. Calls will be recorded. 

How do I renew my policy?

LV= will contact you around 3 weeks before your renewal date with the full details of your renewal. If you are paying by direct debit instalments and have opted-in to auto-renewal, your policy will automatically renew.

How we work with LV=
Why have you chosen LV= to provide Age Co Insurance?

Understanding our customers and their needs has always informed the products we sell and who we work with to provide them. By choosing LV=, we believe we will be continuing to work with a partner that shares our values and dedication to customers.

Together with LV= we can continue to provide great cover to older customers, with excellent customer servicing and claims support via UK-based call centres and online.

Who is Liverpool Victoria Insurance Company Limited (LV=)?

LV= is a leading insurance business offering a range of general insurance products. They are proud to be one of the UK’s largest personal lines insurers, with more than 6.5 million customers and 4,000 employees. Throughout their 170 year history, they have put people and customers at the heart of everything they do.

Why have you moved from Ageas to LV=?

Ageas and Age Co Limited enjoyed a successful partnership since 2006, but by mutual agreement, this partnership is ending and in the future all Age Co Home, Car, and Breakdown Insurance will be provided by LV=.


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For policies purchased on or after 28 February 2023: Age Co Car Insurance is provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB.